Our returns process is FREE, SMOOTH and SIMPLE. Perhaps a book was damaged in transit or you've realised that it is the wrong book. Whatever happens, we are here to help!

How do I return?

  • Enter your order number and email address in the fields above and click Start.
  • Follow the instructions and select the books you want to return.
  • You will get a confirmation email with the FREE SHIPPING guidelines once the return request is organised.

 

What items are returnable?

You can return your books within 30 days of receipt of your shipment.

  • The book/books must be in original condition
  • You can reuse the tissue wrapping and the original parcel.

Free gifts or promotional items are not returnable!  They are yours to keep as a gift!

Are there any charges for return?

  • We offer FREE SHIPPING for U.K. returns.
  • Please contact us if you wish to return books from overseas.
  • Original shipping charges are non-refundable.

 

How soon will I get my refund?

  • Once your book/books are received, we will send you an email to notify you that we have received your returned book/books. We will also notify you about your refund.
  • Once we note that the book is in the described condition, then your refund will be processed, and a credit will automatically be applied via the original method of payment, within 10 working days.